At KraftBae, we take pride in delivering high-quality handcrafted products. Each item is carefully inspected and securely packed to ensure it reaches you in perfect condition.

Overview

All products are handcrafted, and slight variations in color, texture, size, or finish may occur. These are not defects but a natural result of artisanal work. We try our best to display product images accurately; however, actual colors may vary slightly due to screen settings.

1. Replacement Policy (Only for Damaged Items)

We offer replacement only if the product is received in a damaged or defective condition.

  • You must inform us within 48 hours of delivery
  • A clear unboxing video is mandatory
  • Photos of the damaged product must be shared
  • After verification, we will approve a replacement of the same product

2. No Refund Policy

We do not offer refunds under any circumstances, including:

  • Change of mind
  • Wrong product selection
  • Minor variations in color, texture, or finish (as all products are handmade).

3. Return Process for Replacement

  • After approval, customers must self-dispatch the damaged product to the address provided by our support team
  • The product should be unused and packed securely in its original packaging
  • Once we receive and inspect the item, we will dispatch the replacement product
  • If the same product is unavailable, we may offer:
    • Store credit, or
    • An alternative product of equal value

4. Important Conditions

  • Unboxing video is required for all damage claims
  • Claims without proper proof will not be accepted
  • Requests made after 48 hours of delivery may not be considered

5. Non-Eligible Cases

Replacement will not be applicable if:

  • The product has been used
  • The damage is reported late
  • No unboxing video is provided

6. Need Help:

For any issues or queries, feel free to contact us:

📧 Email: Kraftbae.com@gmail.com