At KraftBae, we are committed to delivering your handcrafted treasures safely and on time. Each product is carefully packed with love to ensure it reaches you in perfect condition.

1. Order Processing Time

  • All orders are processed within 1–3 business days.
  • Since many of our products are handcrafted, slight delays may occur during peak seasons or high demand.
  • Orders are not processed on Sundays or public holidays.

2. Shipping Time

  • Within India: Delivery usually takes 7-10 business days after dispatch.
  • Delivery timelines may vary depending on your location and courier availability.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value.
  • We may offer free shipping on selected products or promotional offers.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS.
  • You can track your order in real-time using the provided link.

5. Delivery Partners

  • We work with trusted courier partners to ensure safe and timely delivery of your orders.

6. Delays & Exceptions

  • Delivery may be delayed due to:
    • Remote locations
    • Natural disasters or unforeseen circumstances
    • High order volumes during festivals or sales

KraftBae is not responsible for delays caused by courier partners, but we will always assist you in tracking your order.

7. Incorrect Address

  • Please ensure that your shipping address is accurate and complete.
  • KraftBae will not be responsible for orders delivered to incorrect addresses provided by the customer.

8. Damaged Packages

  • If you receive a damaged package, please contact us within 24 hours of delivery with photos and video for assistance.